Nine services under one agreement, with one team that answers
Take everything, or take the parts you are missing. Either way, the same team picks up the phone, owns the outcome and reports on it.
Three layers, and you can start at any of them
Keep it working
Managed IT, cloud and modern workplace, endpoint and mobility, procurement. The services that make the technology usable on an ordinary Tuesday.
Keep it safe
Cyber security, detection and response, Essential Eight uplift, backup and continuity. The services that matter on the day something goes wrong.
Keep it heading somewhere
Advisory and vCIO. The roadmap, the budget and the quarterly review that stop the other two layers from drifting.
Most clients start with an assessment, move to Managed IT and Essential Eight uplift together, then add detection and response once the basics are holding. Buy as much of the stack as you need, and we will tell you when a service is surplus to requirements.
Every service, in plain terms
Each page sets out what is included, where the scope ends, what it costs to run and what you get in writing every month.
Managed IT
Service desk, 24/7 monitoring, patching, endpoint protection, network and server management, vendor coordination and monthly reporting.
Explore Managed IT DEFENDCyber security
Identity hardening, email and web security, endpoint protection, network segmentation, policy, awareness training and governance.
Explore cyber security DEFENDDetection & response
24/7 monitoring across endpoint, identity and cloud, with human triage, containment authority and a written incident record.
Explore detection & response DEFENDEssential Eight
Baseline assessment against the ACSC maturity model, a costed uplift plan, implementation and monthly evidence for boards and insurers.
Explore Essential Eight RUNCloud & Microsoft 365
Tenant design and migration, Teams and SharePoint that people actually use, Entra ID configuration, Azure workloads and licence right-sizing.
Explore cloud & Microsoft 365 RUNEndpoint & mobility
Intune, Ivanti, Workspace ONE, MaaS360, Jamf and mobile threat defense. Zero-touch enrolment to retirement — corporate and BYOD.
Explore endpoint & mobility DEFENDBackup & continuity
Immutable backup for Microsoft 365, servers and endpoints, with documented RTO and RPO targets and scheduled restore testing.
Explore backup & continuity DIRECTAdvisory & vCIO
Three-year roadmap, defensible budget, quarterly business review, board and audit reporting, and technology due diligence.
Explore advisory & vCIO RUNICT procurement
Distribution-priced sourcing, staging and imaging, asset registration, warranty administration and certified secure disposal.
Explore ICT procurementPer seat, per month, agreed in writing
One agreement covers whichever services you take. It is priced per seat, billed monthly and reviewed annually, so the rate holds steady as your headcount moves.
- Unmetered support within scope. Raise a ticket the moment something looks wrong.
- Twelve-month maximum commitment. If we stop earning it, you are free to leave.
- Project work quoted separately and only after we have told you whether it is necessary.
- Your data and documentation are yours — exported on request, in a usable format, at any time.
- Licences in your tenant, in your name. We manage them, and you keep full control.
- Exit assistance is written in at a fixed rate, before you ever need it.
Three ways to engage us
| What you get | Essential | Complete | Fortified |
|---|---|---|---|
| Service desk, business hours | Included | Included | Included |
| After-hours & weekend support | On request | Included | Included |
| Monitoring, alerting & patching | Included | Included | Included |
| Endpoint protection (EDR) | Included | Included | Included |
| Microsoft 365 backup | Add-on | Included | Included |
| Essential Eight reporting | Annual | Quarterly | Monthly |
| 24/7 detection & response (MDR) | — | Add-on | Included |
| Named incident responder | — | — | Included |
| vCIO roadmap & business review | Annual | Quarterly | Monthly |
Scroll the table sideways to see every column.
Response times are left off this table on purpose. What counts as urgent in your business is your call, and a law firm mid-settlement and a manufacturer mid-shift define it very differently, so we set those commitments with you and write them into your agreement.
Pricing depends on seat count, device mix and the state of your current environment. The assessment tells us all three, which is why we quote once it is done.
Find out which services you actually need
That is what the assessment is for: a fixed fee, and a written position on your environment that names the services we think you can skip.